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9 months ago
British Airways
Salary: Competitive
Location: London, UK Airports, London Heathrow Airport
Job type: Permanent
Contact: HR
Sector: Interior
Category: Cabin Crew Jobs, Customer Service Jobs

We, British Airways make it all happen.  First trips, holidays of a lifetime, business meetings and weekends away.  And our World Class Cabin Crew all share a common purpose to deliver exemplary service, every day, on every flight and to every customer. 

Our customers deservedly have high expectations, and as ambassadors of a truly iconic British Brand, our World Class Cabin Crew instinctively know what the customer needs, often before they do.

The role requires dedication, resilience and an unwavering commitment to service. You will embrace change, and be able to demonstrate adaptability, and enthusiasm that will ensure British Airways best years lie ahead of us. 

As a business we are in the period of significant change; we are introducing new systems, new aircraft and new ways of working. We are adopting new technology to help improve the service we offer, from the customer’s smartphone, through the airport experience and into the air, and it won’t stop here. We want people that can drive new initiatives, challenge the status quo, and feel empowered to be the best that they can be. 

We foster a culture of high performance which will enable you to develop your personal, and professional skills at the same time as travelling across the globe.

As you progress, you will have the opportunity to develop your skills in a variety of areas, take control of your career path, and be recognised and rewarded for your hard work and commitment.

As World Class Mixed Fleet Experienced Cabin Crew you will have the potential to earn, on average, a reward package of between £25,000 and £29,000 per annum. This comprises of a starting salary of £17,614 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.

What Key Skills are required for a successful career as Cabin Crew?

You will have at least 24 months full time continuous flying experience of which at least 16 months must have been in the last five years.

These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.

Passion for delivering exceptional customer service

Delivering exceptional service to every customer, on every flight and every day

Hard working

The work is hard and the hours long but the rewards are many


Some days are tough, really tough and you will never experience jet lag like it, but no matter what, when you put on the uniform, you are red, white and blue, inside and out.


Someone who instinctively understands the needs of the customer before they do

Open to change and innovation

The aviation industry is on the cusp of unprecedented change, with a raft of new

technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation

A problem solver, a nurse, a nanny, a friendly ear, travel guide and super human….

Please note, if you are applying for this vacancy you should not apply for the Cabin Crew role as well. If suitable for the Cabin Crew role only your application will be reassigned during the recruitment process.

This vacancy is only open to external and BACityflyer candidates. 

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