Reports To Restaurant Manager/s Business Unit Restaurant Location Richmond
The host/ess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the host/ess to greet arriving guests, welcome them into the establishment, make a great impression and seat them.
Ensure host station/ desk clean and organised at all times Check with reception team/ restaurant managers to ensure you have the most up-to-date booking sheet and information for the day Have full knowledge of Open Table booking system so to assist customer with their reservations Greets customers, escort to their table, pull seat out for the ladies, take coats and present menus Make sure the section waiter is aware their table has been seated Keep in constant contact with the servers and the kitchen to ensure smooth service Thank and say good bye to all guests You are also responsible to confirm large parties reservations in the week ahead, liaising with the upmost professionalism with customers, communicating with the kitchen regarding menus, numbers, expectations.
Person spec: Superb customer service Excellent personal presentation Organisation and efficiency are key Excellent working knowledge of and proficiency with Microsoft Outlook, Word, Excel