Passenger Services Agent (Japanese language preferred)Salary 21k30k + BenefitsFull timeHeathrow Airport T337.5 hours per week shifts rota and weekendsOur client is an extremely well known company within the travel/airline sector based in Heathrow Airport. What you would do:Welcome the passengers and ensure a positive experience for them.CheckIn passengers ensuring security compliance and document checks are carried out accuratelyBook and amend itineraries and handle general ticket enquiriesSpecial Services, arrange meet and greet for VIPsDeparture Flight preparation, seat planningArrival Flight preparation and Departure Gate reconciliationMonitor flight status to take necessary action including connection flightsLost & Found enquires, Baggage ServicesGeneral Office housekeeping and tasks Requirements:Fluent EnglishFluent Japanese is preferredHaving a step forward approach to customer service, help and reassure passengers to the highest level while handling any pertaining questions related to flight handlingComputer literate (MS Word and Excel) and willingness to learn new ones.Able to work at Heathrow Airport on a rota including weekends. Please note:* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.* We accept spontaneous applications via email do not hesitate to send us your CV stating what kind of role you would be looking for.* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies. Advertised through Zoek.