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about 1 year ago
Simply Recruitment Partner
Salary band: Any
Location: UK, London
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Airline Secretarial Jobs
DO & CO Event and Airline Catering Ltd is a worldwide catering company delivering gourmet entertainment to the airline industry. We are looking for dynamic individuals to join our team in the airport lounges at London Heathrow Airport.


To supervise lounge staff and ensure that they provide high quality products and service to passengers and that their demands are met at all times, while being the point of reference for Emirates staff as well as guests in the event of remarks, suggestions and complaints.

Main tasks and responsibilities:

Check with passengers to ensure that they are enjoying their meals and immediately follow up on any issues, queries or complaints
Report any issues or complains to the Lounge manager
Explain how various menu items are prepared, describe ingredients and cooking methods, recommend specials or signature dishes
Removal of dishes that do not meet standards
Describe and recommend wines and spirits to passengers
Anticipate customers needs by proposing additional meals or drinks
Check preparations for the next day by the end of the night shift and instruct hostesses to do additional tasks in case the preparations do not meet the requirements
Coordinate and plan production to ensure a full buffet throughout the day, but avoid wastage at the end of the day by overproduction
Communicating with staff regarding shift plan changes or extended work hours due to flight delays
Meet the requirements of hygiene standards
Write a informative shift report at the end of each shift, summarizing important events and occurrences during the shift
Submit any other necessary paperwork to lounge manager or DO & CO contacts on a daily basis, as instructed by the Lounge manager
Checking the quantity, quality and temperature of incoming goods and ensure that they are stored correctly and report in case of failing goods as per instruction of the Lounge manager

Professional qualifications:

Minimum of 2 years relevant work experience in a similar position or industry
Or equivalent EU working experience
Excellent English skills (verbal and written)
Extensive food & beverage knowledge
HACCP knowledge

Personal attributes:

Ability to work as a member of a team
Meet deadlines and work under pressure
Flexibility in shifts and working hours
Communication and listening skills
Self-motivated and flexible attitude
Attention to detail
Accountability and entrepreneurial thinking
Innovative, proactive problem solver
Interest to learn as well as teach new tasks or responsibilities

Competitive Salary

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