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17 days ago
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Titan Airways

Guest Experience Managers.


Titan Airways
Location: Stansted
Job type: Permanent
Contact: Recruitment
Category: Cabin Crew Jobs
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Titan Airways Inflight Services Department has several vacancies for Guest Experience Managers. Reporting to the Inflight Services Manager, the primary purpose of the role is to manage and continually improve the experience and service delivery onboard our aircraft.

Key Duties and Responsibilities:

  • To project manage, when assigned, Private Charters, TCS and Four Seasons

  • Prior to departure:

    • Assist and collate information from the Inflight Service and Commercial departments

    • Make contact with the lead passenger

    • Arrange, with the lead Captain, a meeting with the trip crew to manage the expectations and challenges that the crew may face

    • Instruct operating crew with relevant information regarding service delivery, flow and standards

    • To work alongside Royal Blue in STN/LHR to oversee the packing and loading of equipment onto aircraft

    • Complete the jet dress and loading of the aircraft (if required)

  • To liaise and work alongside the onboard chef (if travelling)

  • Contact down route catering companies to oversee production, packing and security searches

  • To coordinate with the Lead Captain a post flight meeting (if required) with key personnel involved in the project

  • Flight rides on ZT flights to assess service standards and to complete Department Control Checks

 Individual Skills:

  • Excellent communicator in both verbal and written disciplines

  • Exceptionally organisational and leaderships skills

  • Ability to multitask and work independently

  • Be proactive and to trouble shoot whilst tactfully handling demanding and stressful situations

  • Ability to meet deadlines whilst maintaining an excellent attention to detail in this fast paced environment

  • Strong ability to forge professional relationships with guests, colleagues and clients

  • Ability to deliver clear expectations and motivate others to act in the interest of the organisation

  • A strong sense of decorum, personal presentation and etiquette

 Requirements:

  • Minimum 4 years flying experience in a multiple cabin class environment or corporate aviation background or if non-flier, Front Of House / Butler

  • Additional languages preferable but not necessary

  • Knowledge of computer skills beneficial

  • Ability to travel for longer trips (back-to-back tours will only be allocated in exceptional circumstances)

  • Right to live and work in the UK

  • Current, full driving licence

  • Ability to provide information for a five year work/education background check to include Criminal Records Check

  • Pass a pre-employment drugs and alcohol test

This role is a service based role working alongside the SCCM on designated flights where the Guest Experience Manager will take responsibility for the service elements of the flight. When not on private charters, the successful candidates will operate in the crew role on our other Titan flights covering work for other airlines, military etc.

This is a full time, permanent role based at London Stansted and will involve standby duties and a random (not fixed pattern) roster. 

 

Titan Airways Inflight Services Department has several vacancies for Guest Experience Managers. Reporting to the Inflight Services Manager, the primary purpose of the role is to manage and continually improve the experience and service delivery onboard our aircraft.

Key Duties and Responsibilities:

  • To project manage, when assigned, Private Charters, TCS and Four Seasons

  • Prior to departure:

    • Assist and collate information from the Inflight Service and Commercial departments

    • Make contact with the lead passenger

    • Arrange, with the lead Captain, a meeting with the trip crew to manage the expectations and challenges that the crew may face

    • Instruct operating crew with relevant information regarding service delivery, flow and standards

    • To work alongside Royal Blue in STN/LHR to oversee the packing and loading of equipment onto aircraft

    • Complete the jet dress and loading of the aircraft (if required)

  • To liaise and work alongside the onboard chef (if travelling)

  • Contact down route catering companies to oversee production, packing and security searches

  • To coordinate with the Lead Captain a post flight meeting (if required) with key personnel involved in the project

  • Flight rides on ZT flights to assess service standards and to complete Department Control Checks

 Individual Skills:

  • Excellent communicator in both verbal and written disciplines

  • Exceptionally organisational and leaderships skills

  • Ability to multitask and work independently

  • Be proactive and to trouble shoot whilst tactfully handling demanding and stressful situations

  • Ability to meet deadlines whilst maintaining an excellent attention to detail in this fast paced environment

  • Strong ability to forge professional relationships with guests, colleagues and clients

  • Ability to deliver clear expectations and motivate others to act in the interest of the organisation

  • A strong sense of decorum, personal presentation and etiquette

 Requirements:

  • Minimum 4 years flying experience in a multiple cabin class environment or corporate aviation background or if non-flier, Front Of House / Butler

  • Additional languages preferable but not necessary

  • Knowledge of computer skills beneficial

  • Ability to travel for longer trips (back-to-back tours will only be allocated in exceptional circumstances)

  • Right to live and work in the UK

  • Current, full driving licence

  • Ability to provide information for a five year work/education background check to include Criminal Records Check

  • Pass a pre-employment drugs and alcohol test

This role is a service based role working alongside the SCCM on designated flights where the Guest Experience Manager will take responsibility for the service elements of the flight. When not on private charters, the successful candidates will operate in the crew role on our other Titan flights covering work for other airlines, military etc.

This is a full time, permanent role based at London Stansted and will involve standby duties and a random (not fixed pattern) roster. 

 


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