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12 months ago
British Airways
Salary: Competitive
Location: Gatwick, London Gatwick Airport
Job type: Permanent
Contact: Recruitment
Category: Cabin Crew Jobs, Customer Service Jobs, Manager Jobs

This is a fantastic opportunity to become one of our Customer Service Managers on our Gatwick Fleet providing unrivalled hospitality to a vibrant mix of short-haul and long-haul destinations.

Leading a team of up to 11 cabin crew onboard, you’ll inspire, motivate, coach and guide every single one of them in the air to provide exceptional experiences for our customers. Aspiring to be the very best, with customers at the forefront of your mind, you will have plenty of opportunity to make a difference.

Instilling a real passion for British Airways products and services into your team, you’ll make sure they are enthusiastic, engaged and passionate about everything from health and safety to customer service. You’ll also be involved in recruitment, training and working closely with ground managers to support the operation. 

As a Gatwick Customer Service Manager, you will have the potential to earn on average a reward package of between £25,500 and £28,000 per annum. This comprises of a starting salary of £20,387per annum, an hourly payment of £2.95 when you are flying, performance related annual increments and commission for on-board sales. Annual leave starting at 28 days per year rising to 34 days per year.

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