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about 1 month ago
Virgin Atlantic
Salary: £14,178 plus excellent benefits
Location: Gatwick
Job type: Permanent
Contact: Lisa Redfern
Sector: Aircraft
Category: Cabin Crew Jobs

In a nutshell

Are you fluent in Brazilian Portuguese? Do you aspire to be the friendly, smiling and professional face of the world’s most iconic airline?

It's our desire to be the most loved travel company and we are looking for new Crew members, who are genuine, authentic and have an intrinsic passion for delivering the fabulous in customer service. As Cabin Crew you'll gain so many new friends, obtain new knowledge, new skills and confidence when dealing with a variety of issues. If you don't have previous flying experience that is ok, our amazing 14-month apprenticeship programme will give you all the tools and support you need to let your career fly. If you pride yourself on your respect, kindness, trust and integrity then you are ready to be Amazing and Think Red.

Virgin Atlantic Cabin Crew have a determined goal to make every customers' in-flight experience as memorable as the adventure that awaits them at their destination. We think our crew are the 5th Emergency service, superheros in the sky. We are more than delivering chicken and beef. Our dedicated trainers, onboard managers and development coaches will ensure you are highly skilled in all safety aspects, are you cool calm and composed to assist in a medical emergency at 35,000 feet? You will go out of your way to ensure a smooth, safe, fun, and happy journey for all our customers.

Are you a natural and engaging communicator? As a dynamic teammate, you will develop the ability to bond quickly and provide a flawless service. Are you compassionate, hands on, positive and happy to help with a real passion for people? We deliver an outstanding service that has made us quite rightly world-famous. Above all we look for people who are resilient - It's not easy walking your way across the Atlantic with a smile. We take pride in the fact that our Cabin Crew who have not flown previously are from all walks of life, there isn’t a one size fits all approach and we encourage you to come to work every day and be your best unique self. We’re interested in what you can bring to Virgin Atlantic.


Day to day

In your bi-lingual Cabin Crew role, you will be working alongside our established award-winning Cabin Crew, sharing your passion and integrity for delivering exceptional customer service.

We will support you in using your unique personality to deliver our shining service, which will bring our brand to life, from greeting our customers on-board to wishing them well as they disembark.

During each flight, you will actively promote our amazing Retail therapy range and work towards a revenue target. Our products are appealing to all and fun to promote so we truly believe in a sale through service approach.

What’s more, you will develop your resilience to deal with the demands of a long-haul lifestyle and instinctive feel for Virgin Atlantic's service will make every flight something to write home about.

Skills for success

There's no shortage of excitement and opportunity for you and we are seeking people with the below requirements to meet the needs of this role:

Fluent in Brazilian Portuguese
Excellent command of English – both verbal and written
Previously obtained or willing to obtain a Level 2 qualification in English and Math’s at grades 9-4 (A*- C) or academic equivalent
Commitment to undertake a 14 month apprenticeship programme (applicable for those with no previous flying experience)
A real passion for delivering irresistible customer service
18 years of age is the minimum requirement
Have an arm reach of 210cm (assessed at assessment stage without shoes)

Able to brace with your feet flat on the floor whilst sitting in our jump seat - which is 45cm from the floor (also assessed without shoes)

You will have no live criminal convictions or cases pending - including drink-driving convictions

Have a valid passport permits you to live and work in the UK

As a confident swimmer, you will need to demonstrate that you can swim 25 metres unaided and tread water. This is while putting on and manually inflating a life jacket, this is tested during training. Don't worry if you can't swim yet, there is plenty of time to learn before your course.

Training

Previous Flying Experience
Are you committed to undertake a rigorous, five week training course? We invest heavily in your career, so when you join us you’ll be taught everything through our intensive but rewarding training programme. There is approximately 20 hours of e-learning modules before you start your course to complete. This will be a great foundation which will see you prepped and ready to begin the training.

New to flying
Are you committed to undertake a rigorous, 14 month apprenticeship training programme? After your initial 5 weeks training you will be qualified to operate our aircraft, you will then be invited to share your progress and reflect on your learning and development with your very own coach, who will prepare you to undertake your industry qualification, equivalent to 2 A level passes.

After graduating from your initial 5 week training course, we call this your wings ceremony with your friends and loved ones cheering you on, your smile can be taken sky-high. We are excited to see you put all your fantastic training into practice and flourish. So come along and get onboard.


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