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about 1 year ago
Flybe Aviation
Salary: €16,000
Location: Germany
Job type: Permanent
Contact: Charlotte Cottrell
Sector: Interior
Category: Cabin Crew Jobs

Job purpose


To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight, whilst displaying the Flybe values.


Key responsibilities


Pre-flight safety

  • Attend pre-flight safety briefing
  • On time attendance of pre-flight briefings
  • Ensure full awareness of key cabin crew flight information including,  flight details, schedule and passenger special requirements including dietary, wheelchair access, number of infants on board
  • Remain current with latest safety and service information through the Notac system
  • Wear the uniform to company standards as directed in the cabin crew handbook and uniform guidelines


Completion of pre-flight safety on board

  • Carry out pre-flight checks on safety equipment and ensure correct working order
  • Take corrective action in line with  procedure
  • Ensure that required documentation is completed and logged
  • Check galleys are secure prior to take-off
  • Carry out pre-flight safety demonstration, informing passengers of aircraft safety procedures
  • Carry out required pre-flight passenger safety checks
  • Ensure all luggage is securely stowed away correctly


Provide excellent pre-flight customer service

  • Ensure that passenger areas of the aircraft are clean and tidy
  • Ensure information in seat pockets is up to date and meets Flybe requirements
  • Check all meals and stock are on board in line with mandates


Provision of high quality safety support and emergency response

  • Ensure passengers follow safety procedures correctly in normal and emergency situations
  • Provide necessary reassurance and support
  • Provide first aid to passengers where necessary
  • Liaise and inform Cabin Crew seniors of all matters which require escalation and logging
  • Ensure Special categories of passengers have the support they require


Provide boarding and disembarking customer service

  • Assist passengers boarding and disembarking the flight
  • Welcome all passengers boarding Flybe aircraft, ensuring each person is greeted with a smile and verbal greeting
  • Ensure passengers disembark safely at the end of their flight and check that personal possessions have not been left on the aircraft


Provide on board customer service for high levels of passenger comfort during flight

  • Serve meals and drinks to passengers throughout the flight
  • Make announcements on behalf of the pilot
  • Respond to customer passenger requirements during the flight, to ensure their comfort and safety
  • Carry out the sales as appropriate and achieve sales targets
  • Advise passengers of any allowance restrictions in force at their destination (if appropriate)


Complete post flight documentation

  • Complete all relevant paperwork to compliant standards
  • Ensure trollies are sealed appropriately
  • Ensure monies are banked or secured as per guidelines


Health and Safety

  • Understand individual operational safety and security responsibilities
  • Be aware of personal health and safety and the health and safety of others at work 


Essential Skills and Qualifications

  • Providing excellent customer service to ensure their safety and comfort during flights
  • Ensure all safety equipment is in working order before each flight
  • Assist passengers boarding and disembarking each flight
  • Demonstrate safety procedures and equipment to passengers
  • Experience of facing the general public
  • Full valid driving licence
  • Must hold a valid medical assessment and report confirming you are fit to fly as Cabin
  • Tactful and assertive in time of emergencies
  • Calm under pressure
  • Confident and
  • Self-motivated
  • Live 60 minutes travelling distance from the airport
  • Fluent in German fluently and with very good knowledge of written and spoken English
  • No tattoos/piercings that would be visible whilst wearing the uniform
  • Height between 5ft 2inches and 6ft 2inches (157cm-188cm)

 Flybe Values

  • Create a positive and inclusive environment with all your working relationships
  • Put the customer at the heart of everything you do
  • Work together effectively to create a team greater than the sum of its parts
  • Strive to find a better and more efficient way to operate
  • Be proactive and take personal responsibility to achieve your objectives


Desirable Skills

  • Well-spoken with a clear voice
  • Sensitive and reassuring towards people who are anxious and upset
  • Patient and highly tolerant
  • Very efficient
  • Weight proportionate to your height to enable you to wear the standard cabin crew safety harness
  • Flexible


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